Refund & Cancellation Policy

1. SaaS Subscription Cancellations

You may cancel your RentalCal Pro subscription or any add-ons at any time through the Billing page in your dashboard. Upon cancellation:

• Your subscription remains active until the end of the current billing period (monthly or annual).
• You will not be charged for subsequent billing periods after cancellation.
• No prorated refunds are issued for unused time within a billing period.
• Upon expiration, your account reverts to the Free tier and Pro-only features (including Stripe Connect payments, additional property slots, and booking sites) become unavailable.

2. Add-On Cancellations

Add-on property slots may be removed at any time. Removal takes effect at the end of the current billing period. No prorated refunds are issued for add-on removals mid-cycle.

3. Refunds for SaaS Subscriptions

RentalCal generally does not issue refunds for subscription payments. However, we may issue a refund at our sole discretion in the following circumstances:

• You were charged in error due to a technical issue on our end.
• You contact us within 48 hours of an initial subscription purchase and have not meaningfully used the Pro features.

To request a refund, contact us at hello@rentalcal.com with your account email and the reason for the request.

4. Guest Booking Payments and Refunds

RentalCal does not process, hold, or intermediate guest booking payments. When a property owner enables Stripe Connect payments, all guest payments flow directly to the property owner's Stripe account.

• Refunds for guest bookings are the sole responsibility of the property owner.
• Disputes, chargebacks, and payment issues are handled directly between the guest and the property owner through Stripe.
• RentalCal has no ability to issue, process, or mediate refunds for guest booking payments.
• Guests should contact the property owner directly for any booking refund requests.

5. Platform Fees

Any platform or processing fees charged by RentalCal are non-refundable, except where required by applicable law or in cases of billing errors attributable to RentalCal.

6. Free Tier

The RentalCal Free tier is provided at no charge. No refunds apply to the Free tier as no payment is collected.

7. Changes to This Policy

We reserve the right to update this policy at any time. Material changes will be communicated via email or a notice within the Service. Your continued use of the Service after such changes constitutes acceptance of the revised policy.

8. Contact

If you have questions about this policy, please contact us at hello@rentalcal.com.